Privacy Policy

This Privacy Policy explains how Monarck collects, uses, and protects information when you use our website, submit intake forms, book calls, and engage our deployment and support services.

By using our website or services, you agree to this Privacy Policy.

Information you provide directly: business name, contact email, business size, timezone, selected vertical/add-ons, and any details you submit through forms, email, or calls.

Service and operational data: deployment settings, support communications, and service metadata needed to deliver implementation, hypercare, and Managed Care.

Usage and technical data: basic website analytics and device/browser metadata used to understand traffic and improve performance.

We use information to respond to inquiries, scope deployments, deliver services, provide support, bill for services and usage, secure operations, and improve the website and service quality.

We do not sell personal information.

LLM API access may be managed by Monarck depending on your plan, while third-party integrations (for example, workspace, CRM, and communications tools) use credentials you authorize for your environment.

You are responsible for your integration permissions and credentials. We recommend credential rotation after sensitive setup activities.

We share data only with service providers and infrastructure partners needed to operate our business and deliver services (for example, hosting, analytics, billing, and communications).

We may disclose information when required by law, legal process, or to protect rights, safety, and security.

We retain information only as long as necessary for service delivery, support, legal obligations, dispute resolution, and legitimate business operations.

When no longer needed, we delete or de-identify data using reasonable methods.

We use reasonable technical and organizational safeguards designed to protect data from unauthorized access, loss, misuse, or alteration.

No method of transmission or storage is fully secure, and we cannot guarantee absolute security.

Our website may use essential cookies and privacy-conscious analytics tools to measure site usage and improve performance.

You can control cookies through your browser settings.

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict certain processing of your personal information.

To make a request, contact us at hello@monarck.ai. We may need to verify your identity before fulfilling requests.

Our website and services are not directed to children, and we do not knowingly collect personal information from children.

If you access our services from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our providers operate.

We may update this Privacy Policy periodically. Changes are posted on this page with an updated effective date.

Continued use of our website or services after updates means you accept the revised policy.

For privacy questions or requests, contact: hello@monarck.ai